Shipping & Returns Policy

Town Flowers is dedicated to providing the highest quality, at competitive prices. All our fresh cut flowers are supplied by dedicated florists such as ourselves. We can arrange same day, next day and International delivery for you.

A service charge of £5.95 [ Local Delivery ] will be added to your online order for floral deliveries for anywhere within mainland UK (subject to remote area access).

Same Day Delivery to recipients on mainland UK is normally possible on flower orders received by Town Flowers no later than 12.00 NOON (GMT).

A total delivery charge of £9.95 shall be implemented on all International Deliveries. We can arrange delivery to over 150 countries.

Customers who request delivery in a remote rural area will be advised prior to any delivery taking place of any additional delivery charges.

All International deliveries (external to the UK) may take up to 3 working days to deliver. Please note that if we experience problems with your international order, it may take up to 3 working days before you are notified of this.

Flower deliveries will not normally be made on a Sunday (Mothers Day only exception) or on UK public holidays. Please contact if you require a special delivery at these times to see whether it is possible for us to arrange this delivery request.

The AM or PM preference is just that - a preference. We Do Not guarantee any delivery times, unless the order is for a funeral, in which case these orders will be delivered in good time before the funeral, (normally 1-2hrs before). We will always try to adhere to your requested preference wherever possible.

We deliver all non-funeral orders between 8am and 8pm. We do however; endeavour to deliver before 4pm, especially in the case of birthdays and anniversaries. School and business address opening hours are also taken into consideration by our delivering service.

Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that actual delivery will be via a local TeleFlower Florist or third party special delivery service.

In very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall make alternative arrangements to ensure delivery is achieved.

Delivery to certain locations where a third party recipient is involved, such as hospitals, airports, hotels and ships, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

In respect of orders outside the UK, Channel Islands and the Republic of Ireland, delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, these cannot be guaranteed.

It is possible to inform us of a preferred delivery time within the order process. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time and that all delivery details have been confirmed as current and accurate.

In the instance of there being difficulties in delivering your order to the intended recipient we (including the florist or third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the order form. If the recipient’s telephone number has not been registered as Ex-directory, we may be required to trace the recipient’s telephone number in order to achieve a satisfactory delivery.

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Adress: Town Flowers,
Hazel Grove
Cheshire, UK
Tel: (+44) 1625537131
Fax: (+44) 1625537131