Conditions of use


Town Flowers reserves the right to change all or some of the contents or packaging for all requested floral arrangements or gifts to provide an item of equal or greater value without notice. All products are subject to availability.

Products may be delivered in bud to ensure longer life.

In the event that we are unable to supply the Town Flowers product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.


Prices all include VAT charged at 20.00%
When ordering flowers and gifts for same day delivery all to the same local UK address, only one  delivery charge will apply.

Next day delivery items will be dispatched for Next Day Delivery using either Town Flowers or sent via Relay Network


In order for us to deliver your requested gifts on the date specified, we require complete, accurate details of the recipient, including a recognizable recipient name, address details, postcode and contact telephone number(s).

Your order will only be processed if full payment details are given. We accept payment by all major credit and debit cards.

Once we receive your order we will automatically send you an email confirming your order details. This e-mail shall be directed to the email address you supplied us upon registration / order placement.

You will be issued an order reference number for any future correspondence.

By clicking the \‘Proceed\’ button on the order form, you are consenting to be bound by our Terms and Conditions . Product & Delivery are the two main elements of your order. Should we fail to complete either of these elements, we are at liberty to reimburse or compensate for the failed element. Such recompense would be based upon a decision by Town Flowers.

There are no deliveries carried out on a Sunday (Mothers Day only exception) or on a Bank Holiday. Orders that are received on these days will be processed on the next available working day. Incorrect details provided may lead to problems or delays, so before placing your order, please ensure that you have included the full correct address details, including accurate postcode of the intended recipient and your day time contact telephone number or mobile number and your e-mail address.

Changes to these terms and conditions may from time to time be made, the latest terms and conditions will be displayed on the townflowers-shop.co.uk website.


A service charge [ Local Delivery] will be added to your online order for floral deliveries for anywhere within mainland UK.(subject to remote location access), please see Shipping & Returns for current costs.

Customers who request delivery in a remote rural area will be advised prior to any delivery taking place of any additional delivery charges.

An increased delivery charge shall be implemented on all International Deliveries, please see Shipping & Returns for current costs. We can arrange delivery to over 150 countries.


Same Day Delivery to recipients on mainland UK is normally possible on flower orders received by Town Flowers no later than 12.00 NOON (GMT).

All International Deliveries (external to the UK) may take up to 3 working days to deliver. Please note that if we experience problems with your international order, it may take up to 3 working days before you are notified of this.

Flower deliveries will not normally be made on a Sunday (Mothers Day only exception) or on UK public holidays. Please contact if you require a special delivery at these times to see whether it is possible for us to arrange this delivery request.

The AM or PM preference is just that - a preference. We Do Not guarantee any delivery times, unless the order is for a funeral, in which case these orders will be delivered in good time before the funeral, (normally 1-2hrs before). We will always try to adhere to your requested preference wherever possible . We deliver all non-funeral orders between 8am and 8pm. We do however; endeavour to deliver before 4pm, especially in the case of birthdays and anniversaries. School and business address opening hours are also taken into consideration by our delivering service. Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that actual delivery will be via a local TeleFlorist Florist or third party special delivery service.

In very occasional circumstances delivery on the requested terms will not be possible. In such circumstances you will be given prior notice wherever possible and we shall make alternative arrangements to ensure delivery is achieved.

Delivery to certain locations where a third party recipient is involved, such as hospitals, airports, hotels and ships, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.

In respect of orders outside the UK, Channel Islands and the Republic of Ireland, delivery shall be made as soon as is reasonably practicable but you acknowledge that delivery on the intended delivery date, particularly in respect of orders received for same day delivery or for Sundays and Public Holidays, these cannot be guaranteed.

It is possible to inform us of a preferred delivery time within the order process. To assist us in meeting your preference, please ensure your order is placed at least one working day prior to the preferred delivery time and that all delivery details have been confirmed as current and accurate. In the instance of there being difficulties in delivering your order to the intended recipient we (including the florist or third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the order form. If the recipient’s telephone number has not been registered as Ex-directory, we may be required to trace the recipient’s telephone number in order to achieve a satisfactory delivery.

Order Tracing

All investigations for order traces shall be implemented as soon as possible.

Whilst no delivery confirmation shall automatically be sent to you, we will be able to confirm (via verbal communication) any information relevant to the successful completion of your delivery.

Cancellation Policy

All perishable Next Day delivery goods may be cancelled up until 12PM on the date prior to delivery.

Where the customer exercises their right to cancel, we will return their money to their account within 30 days of cancellation.

Town Flowers trades inline with the new European Directive on distance selling which is incorporated into UK law by The Consumer Protection (Distance Selling) Regulations 2000.

Orders for Same Day UK delivery may be amended or cancelled up to 24 hours before the intended delivery date.

Orders placed for Next Day delivery and for an International delivery may be amended or cancelled up to 48 hours prior to the intended delivery date.

To amend or cancel your order, please contact the Town Flowers Customer Service Team. Our offices are open from 9am until 5pm  Please use our contacts section to either email us or telephone us.

Statutory Rights

Town Flowers are fully committed to providing you with the best possible floral and gift delivery service.

If you are not satisfied in anyway with the service that you have received please let us know via our customer services department and your complaint will be investigated.

If we are satisfied that your complaint is genuine, a suitable replacement or refund may be given. This does not affect your statutory rights as a consumer.


Whilst we agree to use our reasonable endeavours to ensure that the Town Flowers Website and Telesales Department is fully operational and error-free, we cannot guarantee that this will always be the case. We therefore accept no responsibility or liability for any defects or interruption of our service.

We shall be released from our obligations under these Terms and Conditions in light of any event beyond our reasonable control, (i.e.: acts of god, civil commotion, riot, flood, fire, drought) which renders the provision of the Town Flowers Site and/or the Town Flowers Service impossible or impractical.

We exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Town Flowers Website and/or the Town Flowers Service, whether arising in contract, tort (including negligence), under statute or otherwise provided that nothing contained in these Terms and Conditions affects or will affect you or the recipient's statutory rights in relation to the quality, fitness or description of the Town Flowers Products supplied.


We reserve the right to supplement and amend the Terms and Conditions. It is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Town Flowers Service or Town Flowers Site.

Changes will be effective 24 hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

Additionally, we reserve the right to suspend, restrict or terminate access to the Town Flowers Site and/or the Town Flowers Services for any reason at any time.

We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998. We shall only use personal data received from you for the purpose of fulfilling your order.

Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

Customer Service

Our complaint procedure is available online by using the contact us link. It is easy to use and confidential.

We aim to acknowledge all queries within three working days, and deal with complaints fully within five working days . Because of the perishable nature of Town Flowers Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 3 working days of the date of delivery or intended delivery of your purchase.

Should you be in any way dissatisfied with the Town Flowers service, all complaints should be addressed to:

By post
Customer Service Department
Town Flowers
4 Chatswoth Road
Hazel Grove

By phone

01625 537131 (inside UK)
+44 1625 537131 (outside UK)

Lines are open from 9:00am – 5:30pm Monday – Friday, 9:00am – 5:00pm Saturday

By email


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Adress: Town Flowers,
Hazel Grove
Cheshire, UK
Tel: (+44) 1625537131
Fax: (+44) 1625537131