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Products
Town Flowers reserves the right to change all or some of the contents or
packaging for all requested floral arrangements or gifts to provide an item of
equal or greater value without notice. All products are subject to availability.
Products may be delivered in bud to ensure longer life.
In the event that we are unable to supply the Town Flowers product or any
substitute product to you at all, we shall notify you as soon as is reasonably
possible and shall reimburse your payment in full and in any event no later than
30 days after the intended delivery date.
Prices
Prices all include VAT charged at 15.0% When ordering flowers and gifts for
same delivery all to the same address, only one £4.50 delivery charge will
apply.
Next day delivery items will be dispatched for Next Day Delivery using either
Town Flowers or sent via our Relay Network
Orders
In order for us to deliver your requested gifts on the date specified,
we require complete, accurate details of the recipient, including a recognizable
recipient name, address details, postcode and contact telephone number(s).
Your order will only be processed if full payment details are given. We
accept payment by all major credit and debit cards.
Once we receive your order we will automatically send you an email confirming
your order details. This e-mail shall be directed to the email address you
supplied us upon registration / order placement.
You will be issued an order reference number for any future correspondence.
By clicking the \‘Proceed\’ button on the order form, you are consenting to be
bound by our Terms and Conditions . Product & Delivery are the two main elements
of your order. Should we fail to complete either of these elements, we are at
liberty to reimburse or compensate for the failed element. Such recompense would
be based upon a decision by Town Flowers.
There are no deliveries carried out on a Sunday (Mothers Day only exception)
or on a Bank Holiday. Orders that are received on these days will be processed
on the next available working day. Incorrect details provided may lead to
problems or delays, so before placing your order, please ensure that you have
included the full correct address details, including accurate postcode of the
intended recipient and your day time contact telephone number or mobile number
and your e-mail address.
Changes to these terms and conditions may from time to time be made, the
latest terms and conditions will be displayed on the townflowers-shop.co.uk
website.
Delivery
A service charge of £4.50 will be added to your online order for
floral deliveries for anywhere within mainland UK.(subject to remote location
access).
Customers who request delivery in a remote rural area will be advised prior
to any delivery taking place of any additional delivery charges.
A total delivery charge of £8.50 shall be implemented on all International
Deliveries. We can arrange delivery to over 150 countries.
Same Day Delivery to recipients on mainland UK is normally possible on flower
orders received by Town Flowers no later than 1.00 pm (GMT).
All International Deliveries (external to the UK) may take up to 3 working
days to deliver. Please note that if we experience problems with your
international order, it may take up to 3 working days before you are notified of
this.
Flower deliveries will not normally be made on a Sunday (Mothers Day only
exception) or on UK public holidays. Please contact if you require a special
delivery at these times to see whether it is possible for us to arrange this
delivery request.
The AM or PM preference is just that - a preference. We Do Not guarantee any
delivery times, unless the order is for a funeral, in which case these orders
will be delivered in good time before the funeral, (normally 1-2hrs before). We
will always try to adhere to your requested preference wherever possible . We
deliver all non-funeral orders between 8am and 8pm. We do however; endeavour to
deliver before 4pm, especially in the case of birthdays and anniversaries.
School and business address opening hours are also taken into consideration by
our delivering service. Whilst we agree to use all reasonable endeavours to
ensure that delivery will be on the requested delivery date you acknowledge that
actual delivery will be via a local Florist or third party special
delivery service.
In very occasional circumstances delivery on the requested terms will not be
possible. In such circumstances you will be given prior notice wherever possible
and we shall make alternative arrangements to ensure delivery is achieved.
Delivery to certain locations where a third party recipient is involved, such
as hospitals, airports, hotels and ships, the signature of any person authorised
to accept delivery on behalf of the organisation shall be accepted as proof of
delivery to your chosen recipient.
In respect of orders outside the UK, Channel Islands and the Republic of
Ireland, delivery shall be made as soon as is reasonably practicable but you
acknowledge that delivery on the intended delivery date, particularly in respect
of orders received for same day delivery or for Sundays and Public Holidays,
these cannot be guaranteed.
It is possible to inform us of a preferred delivery time within the order
process. To assist us in meeting your preference, please ensure your order is
placed at least one working day prior to the preferred delivery time and that
all delivery details have been confirmed as current and accurate. In the
instance of there being difficulties in delivering your order to the intended
recipient we (including the florist or third party delivering your order)
reserve the right to contact the recipient using the contact details you provide
on the order form. If the recipient’s telephone number has not been registered
as Ex-directory, we may be required to trace the recipient’s telephone number in
order to achieve a satisfactory delivery.
Order Tracing
All investigations for order traces shall be implemented as
soon as possible.
Whilst no delivery confirmation shall automatically be sent to you, we will
be able to confirm (via verbal communication) any information relevant to the
successful completion of your delivery.
Cancellation Policy
All perishable Next Day delivery goods may be cancelled
up until 12PM on the date prior to delivery.
Where the customer exercises their right to cancel, we will return their
money to their account within 30 days of cancellation.
Town Flowers trades inline with the new European Directive on distance
selling which is incorporated into UK law by The Consumer Protection (Distance
Selling) Regulations 2000.
Orders for Same Day UK delivery may be amended or cancelled up to 24 hours
before the intended delivery date.
Orders placed for Next Day delivery and for an International delivery may be
amended or cancelled up to 48 hours prior to the intended delivery date.
To amend or cancel your order, please contact the Town Flowers Customer
Service Team. Our offices are open from 9am until 5Please use our contacts
section to either email us or telephone us.
Statutory Rights
Town Flowers are fully committed to providing you with the
best possible floral and gift delivery service.
If you are not satisfied in anyway with the service that you have received
please let us know via our customer services department and your complaint will
be investigated.
If we are satisfied that your complaint is genuine, a suitable replacement or
refund may be given. This does not affect your statutory rights as a consumer.
Disclaimer
Whilst we agree to use our reasonable endeavours to ensure that
the Town Flowers Website and Telesales Department is fully operational and
error-free, we cannot guarantee that this will always be the case. We therefore
accept no responsibility or liability for any defects or interruption of our
service.
We shall be released from our obligations under these Terms and Conditions in
light of any event beyond our reasonable control, (i.e.: acts of god, civil
commotion, riot, flood, fire, drought) which renders the provision of the Town
Flowers Site and/or the Town Flowers Service impossible or impractical.
We exclude all liability for any claims, losses, demands and damages,
including without limitation, any costs, loss of profits, loss of contracts or
business opportunity, loss of data and any other consequential, incidental,
special or punitive damages, even if we have been advised of the possibility of
such damages, arising directly or indirectly out of or in any way connected with
your use or inability to access the Town Flowers Website and/or the Town Flowers
Service, whether arising in contract, tort (including negligence), under statute
or otherwise provided that nothing contained in these Terms and Conditions
affects or will affect you or the recipient's statutory rights in relation to
the quality, fitness or description of the Town Flowers Products supplied.
General
We reserve the right to supplement and amend the Terms and
Conditions. It is your responsibility as a customer to review the Terms and
Conditions on each occasion you access the Town Flowers Service or Town Flowers
Site.
Changes will be effective 24 hours after the posting of any such change and
all subsequent dealings between you and us shall be on the new terms and
conditions.
Additionally, we reserve the right to suspend, restrict or terminate access
to the Town Flowers Site and/or the Town Flowers Services for any reason at any
time.
We shall ensure that we comply with the requirement of all current data
protection legislation including, without limitation, the Data Protection Act
1998. We shall only use personal data received from you for the purpose of
fulfilling your order.
Your purchase will be deemed to have occurred in the UK. These Terms and
Conditions shall be governed by and construed in accordance with English Law and
the parties agree to submit to the exclusive jurisdiction of the English courts.
Customer Service
Our complaint procedure is available online by using the
contact us link. It is easy to use and confidential.
We aim to acknowledge all queries within three working days, and deal with
complaints fully within five working days . Because of the perishable nature of
Town Flowers Products and in order to assist us in resolving any complaints
quickly and to our mutual satisfaction, we advise you to make any complaint
within 3 working days of the date of delivery or intended delivery of your
purchase.
Should you be in any way dissatisfied with the Town Flowers service, all
complaints should be addressed to:
By post
Customer Service Department
Town Flowers of Wilmslow
11b Water Lane
Wilmslow
Cheshire
SK9 5AE
By phone
01625 537131 (inside UK)
+44 1625 537131 (outside UK)
Lines are open from
9:00am – 5:30pm Monday – Friday, 9:00am – 5:00pm Saturday
By email
customerservice@townflowers-shop.co.uk
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